How does oodlique work?

1/ How does it work?

Oodlique is a multi-store marketplace, which enables suppliers around the world to sell their products to consumers online!

You, the consumer can logon to and purchase  items from a wide variety of uniquely talented gift makers from around the world, making your gift EXTRA special.

We ensure the suppliers of the products you ordered get instant notification of your order for immediate processing.

2/ Who am I buying from?

oodlique is an online marketplace, which means that we do not stock or fulfill any products/orders directly!

All products listed on oodlique belong to third party suppliers. You can find out details of the seller you are buying from by clicking onto your desired product and scrolling down the page until you see “Vendor Information” The details of the seller of this product will be listed here.

Oodlique processes & facilitates the order & payment through our platform, which means you are dealing directly with oodlique.


1/ Where is my order?

My order has not arrived on time, what next?

Please contact the store you purchased from directly through oodlique.  Find store contact details by clicking on the product you purchased > click on “Vendor” tab & find contact details to email directly.


2/ How long will it be until I receive my order?

This will vary, depending on the supplier whom you purchased from.

Each supplier will have different delivery terms. Please click on the desired product page and scroll down until you see the “Seller Information”, here you will be able to click in and see the seller terms & delivery times for orders.

3/ Can I amend my order?

We cannot guarantee that your order can be amended due to the nature of personalised gifts. As soon as you realize you need to amend your order, please get in touch with the seller of the item at your earliest convenience to see if they can accommodate your amendment. Please note: once your order is placed, there is no guarantee that your personalization can be amended if your product is being processed.

4/ How can I pay for my order?

We accept all major credit and debit cards. You may also pay using your paypal account.

If your card is not accepted, please send us an email to [email protected] stating your credit card name and we will try to facilitate your order in future.

Our sellers do not accept COD (Cash on delivery) or cheques by post.

5/ When do I pay for my order?

You pay for your order immediately after you fill out your billing information & click submit.

6/ My order still says pending

Firstly check your product details page and check the dispatch time frame on the shipping tab.
If your item has still not been dispatched within this time frame, this maybe due to complex personalisation of the desired product which is taking a little longer than usual. On this occasion, please send a message through your admin panel to the seller which you ordered through and ask for an order update.

7/ Can my order be gift-wrapped?

Many of our sellers offer a gift wrapping service, however, please check each product information to see if this facility is available! If you cannot see if this service is available, you can message the seller in advance via the seller information page on and enquiry about this.

Please note, gift wrapping may incur an extra cost, which will be specified at checkout.

8/ Why do I need to enter my email address to make an order?

We require your email address for the following reasons:

  1. To send you an order confirmation
  2. To update you on the order status
  3. To notify you about any updates with your order
  4. To remind you about your order experience and product feedback

We will never use your email address for any other reason unless you have given permission to do so.

9/ Why should I submit feedback about a product I ordered?

This is not a compulsory requirement, however by providing feedback about the products you ordered gives our customers a true insight about these products and will help them to make their decision of purchasing this product by previous customer experiences.

10/ Help I am receiving the following error message while trying to process payment, what should I do “We can’t process your payment right now, please try again later”?

If you receive this error message, you can try 2 things.
1. Delete your internet cache, close your browser, then open again and try checking out again.  If this does not work, please try the following..
2. Use a different computer or device to process order.
3. If the above does not work, please notify [email protected] and we will help you with your order.

Payment Errors

1/ Help, it is not accepting my phone number in the payment page.

Please add your phone number in the following format on the payment page:
For UK numbers eg. (44) 7809307261.
Please use the same format for other countries.


1/ How do I know if my order has been shipped?

Simply login to your account on and click on “orders” , here you will see a list of your most recent orders. Click into your desired order and it should state the status of this order.

2/ Can I send my order to a different address?

Yes, you can type in a different “Billing Address” at checkout, and this order will be sent to the specified billing address.

3/ How do I find out shipping costs?

You can find out the shipping costs using two methods:

  1. Click into the “Seller Information” on the product description page, which should state a generic shipping costs breakdown.
  2. Click on the product you wish to purchase, click on the “shipping” tab.  Here you will find shipping costs & location your product can be shipped to.

Please note: Each seller has a different range of shipping variations & costs.

4/ How do I find out if a product can be shipped to my location?

Each seller may ship to a selected range of location.

In order to find this information out, please do one of the following:

  1. Click into the “Seller Information” on the product description page, which should state a generic shipping locations.
  2. Click on the product you wish to purchase, click on the “shipping” tab.  Here you will find locations your product can be shipped to.

5/ Do you ship internationally?

Each seller may ship to a selected range of location.

In order to find this information out, please do one of the following:

  1. Click on the product you wish to purchase, click on the “shipping” tab.  Here you will find locations your product can be shipped to.

6/ Where do you ship from?

As oodlique is a marketplace, this means that we have multiple sellers from all around the world. To find out where a product will be shipped from, please click into your desired product on and scroll down to read the “Seller Information” section.


1/ I am not happy with my order, can I return it?

Please check the sellers returns policy on the seller information page. If your item has arrived damaged or not as described, please immediately get in touch with the seller via your admin panel and email images of the damaged goods.

If your item arrives as described in the product description, there is no guarantee that the seller will accept this product to be returned! Please check the sellers returns policy before purchasing your product

2/ How do I return my order?

First you need to contact the seller of the products you purchased, stating the reasons why you wish to return these items. If the items have been damaged or not as described, the seller is obliged to send you on their return address and information to process this return effectively.

Please click into the sellers information page to view their returns policy.

3/ I received a gift which was purchased on oodlique, can I return it?

Products bought on cannot only be returned by the person whom made the order and only if the order arrived damaged or not as described.

4/ Will I be reimbursed for return postage costs?

No, shipping costs for returns are at the customers expense unless otherwise stated in the seller information page.

5/ How long will it take for my refund payment to be returned?

This can take up to 28 days for a full refund to be issued, but generally within 14 days.

Other questions

1/ How do I update my account details?

Simply login to your account on and click on “Account Details” here you can update your account details.

2/ Why should I subscribe to your newsletter?

Our newsletter will provide you with the most upto date information about brand new products, gift ideas for upcoming occasions and of course special offers and sales. To unsubscribe from our newsletter, simply click onto any of our latest newsletters you receive and click on the “unsubscribe” link to no longer receive these emails.

3/ I have been unsuccessful in receiving a response for an enquiry I made to a seller, what should I do?

Please get in touch with us immediately and we will be happy to reach out to the seller directly to attend to your enquiry at their earliest convenience.

4/ I would like to signup to oodlique as a seller, how do I do this?

Great! Simply click on the seller information link here -> and read through our seller requirements.

5/ I am trying to upload a photo to attach to my order for a personalised photo gift but I am receiving the following error message: Error #-200: HTTP Error

This message means the image you are trying to upload is too large in file size.  Please try to resize to under 1mb and try uploading again.

6/ I have a question which is not answered on your FAQs page, how can I find the answer?

No problem, simply click on our Customer Service page here -> and submit your enquiry. We will answer you question within 48hours.

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