Due to the nature of personalised goods, our gift makers are unable accept returns unless the product is faulty or personalization is not as stated on the order form.
If your order arrives damaged, please email our customer support [email protected] with your order number, photo of your damaged product and explaining the product fault, within 48 hours of product being delivered.
Our team will then put you in touch directly with the maker of this product to resolve this problem.
Spelling Error on personalised product
If your product has a spelling error, which is different to your personalization request on your order form, please get in touch with our support team [email protected] with a photo of this error and your order number. Our support team will then put you in touch directly with the maker of this product to resolve this problem as soon as possible.
Our gift makers add the exact message you enter on your order so please be advised to double check the spelling of the personalised text you want added to your gift before order confirmation.
If your personalised message contained a spelling mistake or incorrect information upon order confirmation, our gift makers are not responsible for this error and may refuse to refund.
If you notice shortly after ordering that you have entered incorrect text or a spelling mistake, please get in touch with the gift maker immediately to inform them of the correct information. (find the product you purchased on oodlique.com > view product information > click on “Vendor Info” > click on “Vendor” > here you will find contact information to get in touch directly with the maker of this product. If the gift maker has already begun processing your order, they may not be able to make any changes and may be unable to issue a refund at this time. Our gift makers will do their best to ensure your product arrives as specified by you upon order confirmation.